Return Policy

Westbury Museum partners with Route for package protection, refunds, returns and more. It is recommended to purchase Route protection when ordering products online with Westbury Museum. For orders without route package protection or any other affiliate or Westbury Museum partner such as Stage Try or others, or orders that does not have a factory defect, Westbury Museum does not accept returns or offer refunds as all sales are final outside of Westbury Museum. Please see the Route Protection page for more information on returns and refunds utilizing the Westbury Museum partner.


Foreign Products and Perfumes Disclaimer 

Overweight, large sized items and perfumes are not shipped worldwide, only within EU countries! Some products of the supplier can be marked as "Refurbished". These are products that have been returned within their return period or display products that have occasionally been used for demonstrations; some are sold with some damage to the packaging or with the original packaging having been opened. All products have been checked, they include the official brand guarantee and are in perfect working order.


Return Policy and Warranty:

All Eurpoean products retailed at Westbury Museum have a 2 year warranty according to European law. You have 48 hours to report possible incidents to Westbury Museum Support. The warranty covers manufacturing defects and in no case covers wear or misuse. Westbury Museum will only return the money from the products that have a factory defect, so you should inspect those that show any signs of wear or damage closely.